Important Notice ** Incase of any authorized returns that need to be processed -- Keep ALL Original Shipping & Original Manufacturers Boxes upon Delivery. This is a requirement for any return items, from many Manufacturing companies. **
Return & refund application needs to be filed within 3 business days from the delivered date.
We don’t support order cancellation before shipping.
We don’t accept non-defective remorse returns.
We don't offer warranties. (unless included with manufacturer's packaging)
ALL returns must be first requested in writing and approved before customer sends back merchandise. ANY unauthorized returns will not be honored for a refunded or replacement.
General Terms:
FrontPage Health and Fitness reserves the right to update the rules when necessary, and the updated version will be published on www.frontpagehealthfitness.com with immediate effect.
For after-sales issues, buyers should file a return & refund request within 3-5 business days of the delivery date. The period of Return & Refund request filed exceeds, then FrontPage Health and Fitness reserves the right not to provide any after-sales service after that time.
If FrontPage Health and Fitness cannot fulfill the buyer's order within the order processing time, under the condition, but not limited to no stock or other conditions, then FrontPage Health and Fitness has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, (see Valid Proof Requirements below) and the goods need to be returned, FrontPage Health and Fitness will (in most cases if available from merchant) to offer the buyer a prepaid return label within 7 business days to return damaged/broken goods. FrontPage Health and Fitness will refund the buyer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.
FrontPage Health and Fitness has the right to accept or reject the any requests as per our policy indicates.
If a rare exception is made by FrontPage Health and Fitness, to accept the after-sale request for the reason type of "non-defective remorse returns" we will require to deduct a "restocking & repacking fee", under FrontPage Health and Fitness policy restriction, the "restocking & repacking fee" in total will be deducted shall not exceed 35% of order total price.
FrontPage Health and Fitness shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on supplier's policy, agree on refund or redelivery between supplier and buyer or others, FrontPage Health and Fitness will refund not more than 15 business days, or redelivery depending upon shipping location per warehouse availability, etc.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to FrontPage Health and Fitness. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, FrontPage Health and Fitness has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by FrontPage Health and Fitness.
Under Various Circumstances:
1. Refund Request Timing
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type
2. Goods Returned in Transit
If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 15 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 15 business days of the request date. (or redelivery depending upon shipping location per warehouse availability, etc.)
3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 15 business days of buyer's refund request, or redelivery within 15 business days of the request. (or redelivery depending upon shipping location per warehouse availability, etc.)
4. Wrong Receipt Information
If the buyer puts wrong receipt information on an order, the buyer should contact the FrontPage Health and Fitness via "Contact Us" to request the address update for the order with the correct receipt information. BEFORE Product Shipment!
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. ALL returns must be first requested in writing and approved before customer sends back merchandise. ANY unauthorized returns will not be honored for a refunded or replacement. If the goods are returned in good condition, then FrontPage Health and Fitness may refund the order within 15 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 15 business days of receiving the goods. (or redelivery depending upon shipping location per warehouse availability, etc.) Please note buyer will additionally be in charge of the redelivery fee. All depending upon the discretion of FrontPage Health and Fitness and is not a guarantee.
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). Valid Proof: photos/video of issued goods and photos of package with label. Screenshot of damaged indication on logistic website, etc.
Returned to sender (except case: wrong shipping address left on orders) After the buyer files a request, FrontPage Health and Fitness will check the proof and give a response within 7 business days.
If the proof checked by FrontPage Health and Fitness is not showing the problem clearly the proof is invalid, and the FrontPage Health and Fitness has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by FrontPage Health and Fitness, the proof checking time shall not more than 7 business days, and if the goods need to be returned to get a refund, then FrontPage Health and Fitness should provide the buyer with a prepaid return label (if available from merchant) within 7 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 2 business days. If the goods needn't be returned, FrontPage Health and Fitness will refund the order within 15 business days of the refund request.
If proof is valid, and buyer requests redelivery, FrontPage Health and Fitness will do a redelivery within 15 business days of proof approval. (or redelivery depending upon shipping location per warehouse availability, etc.) Please note FrontPage Health and Fitness has the right to refund an order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.
6. Logistics Issues
6.1 Invalid tracking information
If FrontPage Health and Fitness verifies the tracking number is wrong, and the merchant fails to provide the correct one within 7 business days, FrontPage Health and Fitness will refund the order.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 10 business days after label created showing on logistic website, and the buyer applies for a refund, FrontPage Health and Fitness will refund order within 15 business days since buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 15 days or more and the merchant fails to provide any valid tracking updated info, the buyer may apply for a refund. FrontPage Health and Fitness will refund order within 15 business days as buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
FrontPage Health and Fitness will try its best to assist buyers in these special circumstances in a timely manner. After notifying FrontPage Health and Fitness, Buyers should expect a decision on these types of issues no later than three weeks.
Please Note:
